First Great Western did what?

As you all (two of you) know, I travel into Reading often. It really shouldn't be a big deal. The train journey is only scheduled to take 25 minutes and with the ridiculous cost of a saver return ticket (that's an off-peak return), the service should really be impeccable. But for some reason I have to allow myself at least two hours of travel time.

When the travel ended up taking over three hours door-to-door the other week, I decided to send a little note about it and...

TA-DA!

Never mind that the letter accompanying this voucher got my story wrong and gave the silly advice to avoid the ticket office (I really would if I could!) - this is a result. Now if I can only convince everybody who inconveniences me to do the same thing...